Terms and Conditions for Hedgehog Corner: The Retreat Cottage & Acorns Garden Apartment

(Goodlands our family bungalow sleeping 6  has it's own web site www.lymeregisluxurycottage.co.uk

Please double check the dates and accommodation you have booked.

Tariff and Payment

Minimum Stay: see our live on line booking system

Retreat & Acorns:  Self Catered B&B with breakfast basket: Minimum stay 2 nights, some selected 1 nights.

Goodlands has it's own web site with full information.

Retreat & Acorns Includes 1 Breakfast Basket per booking and ample for stay (see contents list below) and use of 1 Hot Tub for your private use at your property. (*more Hot Tub info further down page). 

Note Retreat & Acorns near each other, easily accessed and bookable for 2 couples at the same time.

Agency bookings: T&Cs as per agency used (which may differ from these).

Cancellations made for bookings made via our home web site www.hedgehogcorner.co.uk

Holiday Insurance

Please consider holiday insurance.

Towels, toiletries & Bedding provided

Breakfast Basket

Champagne & Flowers

Ring House of Flowers in Lyme Regis 01297 444743 www.houseofflowerslymeregis.co.uk to place and order for delivery here.  Flowers should be in a BASKET to save a vase and take home easily.  Ensure your name and accommodation on card and let me know if you have a delivery so I am here to receive them for you.

Dietary requests – 24 hours’ notice please i.e. Gluten Free Bread.

Please be aware nuts, milk and wheat are used in some products. No smoking inside any property/accommodation.  Please ask if in doubt of product content.

Pets

We cannot accommodate your pets in The Retreat or Acorns.  Assistance dogs are welcome.

Pets welcome at Goodlands our family bungalow.

Parking

Safe private sensor lit parking signed for Retreat in top car park to left, Acorns infront of main house or top car park.

Room Servicing.

Retreat & Acorns Apartment: rooms are not tidied daily. Longer lets are offered linen change and clean.

WiFi

Acorns – broadband wi fi complimentary and good reception.  

Retreat doesn't have wi fi, but it is available 24/7 at main house in front porch with chair provided.

As a guest at these premises using the broadband facilities, the hirer and/or their guests agree that they will not use the service for unlawful or illegal purposes. 

Goodlands has it's own web site and has excellent broadband wi fi and no Hot Tub.

Hot Tubs - please read.

Bring your swimming suits.   Tub towels, slippers and robes provided.

If you are wearing FAKE/SPRAY TAN you may NOT use the Hot Tub (discolours water, causes havoc, renders it inoperable, needing recharge at £50).  Make up must be removed before use. 

For your safety you must follow the safe bathing guide in information book and on laminated cards at your property and use the Hot Tub Towels and Hot Tub polycarbonate glassware.  

Use of Tubs betweeen 8am and 10pm please.

Cover should be replaced when not in use to keep heat in and leaves out. Damage, abuse of safety rules, damaging tub, putting bubble bath, soap or shampoo in it or soiling it which requires either emptying and special recharge, sanitise and clean, of tub will be debited from your card, there is a £50 fee  which will be taken from your card if Tub abused or for recharging or if it prevents the next guests enjoying it on their day of arrival.

Should for any rare reason beyond our control your Hot Tub is not in use be reassured! As fromThurs 11th Feb 2016 we are able to offer use of our spare working HotTub in owners private garden adjacent to your garden - no inconvenience to you at all.

Please note the owner and or staff check the santiser of the Tub on a regular daily basis: we will try to do this when you are out and make every effort not to disturb you.   Your safety in the Tub is of paramount importance and we follow the recommended HSE safety guidelines and you must read the user information supplied at the property and by the tub.

Laundry 

Retreat & Acorns Apartment each have their own washer drier, laundry bio liquid, clothes drier racks, iron and ironing board. Goodlands has it's own web site and is fully equipped.

Luminous Jackets & Torch

Provided in cupboard in accommodation for walk to pub, shop & bus stop (3 minutes) & River Cottage HQ (35 minutes).  Note no pavements or street lighting to either.

Promotions

One promo per booking if more than one running at any time.

Left Items

Regret we have to charge £5 + p&p as this involves a special trip to the Post Office.

Access Statement

Full Access Statement is available on Home page or please phone to discuss your requirements.

Accidents

Any accident or injury sustained in any circumstances on our premises must be reported immediately to Proprietor and a report filed in our Accident Book.

Force Majeure

In the unlikely event of a major event forcing us to close any accommodation (e.g. electrical failure, fire damage) we give as much notice as possible and will refund any monies paid by you for a deposit or full payment, this being the full limitation of our responsibility to you. We will not accept liability for any of your travel costs or related expenses. We will endeavour to assist you in finding alternative accommodation if at all possible.

Complaints

If you have a complaint we would appreciate you having the good manners to tell us personally whilst here so we have the opportunity to remedy it. 

Damage

Please let me know at the time of breakage or if something isn't working - I don't bite!  I want to replace or repair anything broken or not working for your enjoyment and that of the next guests.  Please just let me know.  Most small breakages we don't charge for i.e. glass/mug. 

We reserve the right to charge your card for damage or recover our insurance excess from you (e.g. breakages, red wine stains or hot tong marks) or to charge for missing items e.g. keys.  The person who makes the booking is responsible for any damage and all payments

Your Safety for Peace of Mind 

I should like to reassure guests this is a professionally run establishment of some 17 years in business complying with regulations pertaining to Hot Tub HSE Guidelines,  Business Public Liability Insurance, Fire, Health and Safety, Food Safety (5* rating certificate) from East Devon Council, online card security PCI regulated and VAT number 981 7201 15.  Book with with confidence.

We hope that guests appreciate that these Terms and Conditions set out clearly and in detail are for all of our assistance and benefit.

Miss Joy Raymond, Properietor - an 17 year track record of excellence.

Overall Winner of Guest Accommodation of the Year Devon Tourism, Overall Winner of Taste of the West  Guest Accmmodation 2013 

Overall UK Winner Guest Accommodation in Green Tourism 2013.