Terms and Conditions for Hedgehog Corner B&B and Retreat Self Catering Cottage

We regret we cannot accept early arrivals of either guests or luggage as we need until 4 p.m. to prepare your room.

Please double check the dates and room choice you have booked.

Please note: Failure to arrange late arrival prior to arrival date or failure to contact us prior to 8 p.m. on date of arrival to indicate delays will result in our treating the booking as a cancellation.

We are available 24/7 but please phone my mobile number on door key tag and front door or ring front door bell.

Tariff and payment

Minimum Stay

B&B:
Minimum stay 2 nights:

Retreat:

Minimum stay 2 nights all year round.

Agency bookings: T&Cs as per agency used (which may differ from these).

Green Discount 5%

If you travel to us by public transport we are pleased to offer you 5% discount on your booking on presentation of a travel ticket for that journey (subject to T&Cs conditions). Use promo code GREEN on the booking form or mention it if booking by phone.

Cancellations

Holiday Insurance

Please consider holiday insurance, particularly in winter months and check policy covers car travel as some only cover public transport. We have had snow for several winters, which now comes as no surprise. So please insure your holiday to cover all types of cancellation. Some banks and credit cards automatically give holiday cover but please check with your provider.

Towels and toiletries

Breakfast

B&B:

Retreat:

Please note your requests on booking form online or send us an e mail 24 hours before arrival. Dietary requests – 24 hours’ notice please.
Please be aware nuts are used in some products. No smoking within the B&B or Retreat.

Pets

We cannot accommodate your pets as we have a pet dog in our apartment which is kept away from guests. Assistance dogs are welcome.

B&B room servicing

WiFi

B&B – complimentary. Retreat has 24/7 access to main house B&B. Key given on arrival.

Iron and ironing board

B&B: provided on request for use downstairs only. Retreat has iron and ironing board.

Left Items

Twice weekly is now the norm; we have to charge £5 + p&p as this involves a special trip to the Post Office.

Access Statement

Full Access Statement is available on Home page or please phone to discuss your requirements.

Accidents

Any accident or injury sustained in any circumstances on our premises must be reported immediately to a member of staff and a report filed in our Accident Book which you should then sign.

Force Majeure

In the unlikely event of a major event forcing us to close either the B&B or room/s (e.g. electrical failure, fire damage) we give as much notice as possible and will refund any monies paid by you for a deposit or full payment, this being the full limitation of our responsibility to you. We will not accept liability for any of your travel costs or related expenses. We will endeavour to assist you in finding alternative accommodation if at all possible.

Complaints

If you have a complaint we would appreciate you having the good manners to tell us personally whilst here so we have the opportunity to remedy it. The person who makes the booking is the person responsible and any concerns should be raised by them. We cannot enter discussions raised by a 3rd party.

Damage

We reserve the right to charge for damage or recover our insurance excess from you (e.g. red wine spilt or hot tong marks on carpet) or to charge for missing items e.g. keys.

We hope that guests appreciate that these Terms and Conditions set out clearly and in detail are for all of our assistance and benefit.

Miss Joy Raymond - Sole proprietor.