Terms and Conditions Hedgehog Corner

For The Retreat Cottage & Acorns Garden Apartment

(Goodlands our family bungalow sleeping 6  has it's own web site www.lymeregisluxurycottage.co.uk

Please double check the dates and accommodation you have booked.

Tariff and Payment

Minimum Stay: see our live on line booking system

Retreat & Acorns:  Self Catered B&B with breakfast basket: Minimum stay 2 nights, 3 in peak summer weekends & some selected 1 nights.

Goodlands has it's own web site with full information.

Retreat & Acorns Includes 1 Breakfast Basket per booking and ample for stay (see contents list below) and use of 1 Hot Tub for your private use at your property. (*more Hot Tub info further down page). 

Agency bookings: T&Cs as per agency used (which may differ from these).

Cancellations made for bookings made via our home web site www.hedgehogcorner.co.uk

Holiday Insurance

Please consider holiday insurance.

Towels, toiletries & Bedding provided - also spare swim wear if you forget yours

Breakfast Basket

Champagne & Flowers

Ring House of Flowers in Lyme Regis 01297 444743 www.houseofflowerslymeregis.co.uk to place and order for delivery here.  Order flowers a BASKET to save a vase and take home easily.  Ensure your name and accommodation on card and let me know if you have a delivery so I am here to receive them for you.

Dietary requests – 24 hours’ notice please i.e. Gluten Free Bread.

Please be aware nuts, milk and wheat are used in some products. No smoking inside any property/accommodation.  Please ask if in doubt of product content.


12 months and under ONLY Babies by agreed prior arrangement (small charge)  are absolutely not allowed in the Hot Tub under any circumstances what so ever.

All children welcomed  at Goodlands


We can only accommodate your pet dog in The Retreat - please notify in advance 

Dog bed, bowl & bags provided.  Please keep pet on a lead and off furniture & bed. Please pick up after your pet. From 1 October - 31st March pet may be exercised in our field.  The Retreat has an enclosed garden.

No pets in Acorns.  Assistance dogs are welcome.

Pets are welcome at Goodlands our family bungalow.


Safe private sensor lit parking signed for Retreat in top car park to left, Acorns infront of main house or top car park.

Room Servicing.

Retreat & Acorns Apartment: rooms are not tidied daily. Longer lets are offered linen change and clean.


Acorns – broadband wi fi complimentary and good reception.  

Retreat doesn't have wi fi, but it is available 24/7 at main house in front porch with chair provided.

As a guest at these premises using the broadband facilities, the hirer and/or their guests agree that they will not use the service for unlawful or illegal purposes. 

Goodlands has it's own web site and has excellent broadband wi fi and no Hot Tub.

Hot Tubs - please read.

Bring your swimming suits.   Tub towels, plastic flip flop/sandal slippers and robes provided.  If required spare swim wear available at no extra charge.

If you are wearing FAKE/SPRAY TAN you may NOT use the Hot Tub (discolours water, causes havoc, renders it inoperable, needing recharge at £50).  Make up must be removed before use. 

For your safety you must follow the safe bathing guide in information book and on laminated cards at your property and use the Hot Tub Towels and Hot Tub polycarbonate glassware.  

Use of Tubs betweeen 8am and 10pm please for 2 adults hiring the property only.  

No day guests or visitors are allowed to use the facilities unless with express written permission from owner in advance. No babies allowed in Hot Tub.


We have spare swimsuits/shorts if you forget to bring yours

Hanky Panky - please respect our hot tubs as they are very shy

Cover should be replaced when not in use to keep heat in and leaves out. Damage, abuse of safety rules, damaging tub, i.e. putting bubble bath, soap or shampoo in it or soiling it which requires either emptying and special recharge, sanitise and clean, of tub will be debited from your card, there is a £50 fee  which will be taken from your card if Tub abused or for recharging or if it prevents the next guests enjoying it on their day of arrival.

Should for any rare reason beyond our control your Hot Tub is not in use be reassured! We are able to offer use of our spare working HotTub in owners private garden adjacent to your garden - no inconvenience to you at all.

Please note the owner and or staff check the santiser of the Tub on a regular daily basis: we will try to do this when you are out and make every effort not to disturb you.   Your safety in the Tub is of paramount importance and we follow the recommended HSE safety guidelines and you must read the user information supplied at the property and by the tub.


One promo per booking if more than one running at any time.

Left Items

Regret we have to charge £5 + p&p as this involves a special trip to the Post Office.

Access Statement

Full Access Statement is available on Home page or please phone to discuss your requirements


Any accident or injury sustained in any circumstances on our premises must be reported immediately to Proprietor and a report filed in our Accident Book.

Candles &Smoking Flame effect candles provided.  Smoking outside property only please.

Force Majeure

In the unlikely event of a major event forcing us to close any accommodation (e.g. electrical failure, fire damage) we give as much notice as possible and will refund any monies paid by you for a deposit or full payment, this being the full limitation of our responsibility to you. We will not accept liability for any of your travel costs or related expenses. We will endeavour to assist you in finding alternative accommodation if at all possible.


If you have a complaint we would appreciate you having the good manners to tell us personally whilst here so we have the opportunity to remedy it. 

Damage & Extra Cleaning

Please let me know at the time of breakage or if something isn't working - I don't bite!  I want to replace or repair anything broken or not working for your enjoyment and that of the next guests.  Please just let me know. Most small breakages we don't charge for i.e. glass/mug. 

We reserve the right to charge your card for damage, extra cleaning or recover our insurance excess from you (e.g. breakages, red wine stains or hot tong marks) or to charge for missing items e.g. keys.  The person who makes the booking is responsible for any damage and all payments.  Please empty dishwasher and put everything back in it's place on departure.

We don't take a damages deposit but if property is left "in a state" beyond "reasonable" there is an extra charge.

I have had 18 years of experience in cleaning holiday accommodation and fortunately guests leaving property "in an unreasonable state" is rare.  

Your Safety for Peace of Mind 

I should like to reassure guests this is a professionally run establishment of some 18 years in business complying with regulations pertaining to Hot Tub HSE Guidelines,  Business Public Liability Insurance, Fire, Health and Safety, Food Safety (5* rating certificate) from East Devon Council, online card security PCI regulated and VAT number 981 7201 15.  Book with with confidence.

We hope that guests appreciate that these Terms and Conditions set out clearly and in detail are for all of our assistance and benefit.

The property has CCTV.

Miss Joy Raymond, Properietor - an 18 year track record of excellence.

Overall Winner of Guest Accommodation of the Year Devon Tourism, Overall Winner of Taste of the West  Guest Accmmodation 2013 

Overall UK Winner Guest Accommodation in Green Tourism 2013.