Terms & Conditions

BOOKING Terms for Retreat Cottage & Acorns Garden Apartment

Adult only, regret no children or pets.

You may cancel for ANY reason up to 72 hours (3 days) prior to arrival, with a full refund (i.e. holiday booked to start 3pm on 29th Jan, free cancellation up to 3pm on 26th Jan).

Any type of cancellation be in writing, email or letter please.  Cancellations within 72 hours (3pm is cut off time) regret no refund, unless relet, refund pro rata of days relet less 10%. Please claim off your travel insurance.

Consider Holiday Insurance to cover for example: illness, covid (this is  high street insurable), transport failure, bereavement.

Cancellations and Terms

Cancellation to be sent in writing- email please

  • If you have travel insurance it will save you potential upset
  • Free cancellation up to 72 hours (3 days) prior to arrival
  • After 72 hours (3 days) prior to arrival no refund or transfer.
  • If relet pro rata refund less 10%
  • No refunds for early departures.
  • Payment is taken in full at time of booking
  • Tariff includes use of own Hot Tub 8am-11pm
  • Tariff includes free wi fi.
  • Beds made, refreshments on arrival, towels, tea towels, 2 loo rolls, kitchen roll, toiletries.
  • Arrival 3pm – 8pm.  Departure: 10.00am please.
  • Key Safe Box code emailed to you prior to arrival
  • Outside only for smoking
  • Please read Hot Tub safety information.  No solo bathing in hot tub, 2nd adult must be nearby, this is a stipulation of our insurance.
  • Specific hot tub towels provided (chlorine sanitiser in tub).
  • In the event of mechanical hot tub failure we have a spare tub
  • No liability is accepted for recommended services or activities provided by a third party supplier

WiFi

As a guest at these premises using the broadband facilities, the hirer and/or their guests agree that they will not use the service for unlawful or illegal purposes.

Force Majeure

In the unlikely event of a major event forcing us to close any accommodation (e.g. electrical failure, fire damage) we  will offer you another property if available or refund any monies pro rata paid by you, this being the full limitation of our responsibility to you. We will not accept liability for any of your travel costs or related expenses. We will endeavour to assist you in finding alternative accommodation if possible.

Complaints

If you have a complaint we would appreciate you tell us personally whilst here so we have the opportunity to remedy it.

Lost or damaged Keys or gate fob £50 each

General information on Hot Tub use and safety, recycling etc on web site.

Left Property – due to the amount of items guests leave we cannot send things on, we will hold items for 3 months then dispose of them.  Please arrange collection.  Please check carefully before you leave.

Updated 1.4.22